Due to the current and consistent rise in product prices and shipping costs we are currently unable to provide FREE shipping on standard orders placed online. Thank you for understanding. We appreciate your business.
USWR makes every attempt to ship the majority of our orders within 24 to 48 hours of placement (excluding weekends and holidays). If there is to be an extended delay in shipping your order due to circumstances beyond our control, we will attempt within all reasonable means to contact you for further instructions. Most items, if not in stock take about 1 to 2 weeks for us to re-stock. If you need your product next day or have a deadline, please contact us prior to ordering.
U.S. Water Rescue takes very strict precautions to ensure that many of our orders are verified in order to guard against fraud. Please note that we do use a credit card authorization system that verifies your credit card number to the billing address that the bank has on file. This means that using an address different than the actual credit card’s address may delay the package and cause us to put your order on hold until we can verify your information. We also ask that if possible, you use the same billing and shipping information for your order. Again, we may be forced to put the order on hold until we can verify all of the information on the order. The customer is responsible for ensuring that all billing and shipping information is accurate. In some instances, we may need to send you a Credit Card Authorization Form to sign and return.
We ship most order USPS, some larger items may ship FedEx or UPS. These carriers use the weight, dimensions, and destination of each order in order to calculate the appropriate shipping charge.
The online system is not able to always accurately calculate the shipping for larger items, such as rifle cases, Pelican cases, tanks, weights, rafts, etc. There may be instances where one of our Customer Service Representatives will contact you after your order has been placed in order to verify any changes in the shipping costs. You are always welcome to call us for a shipping quote.
U.S. Water Rescue Shipping Policies:
The customer is responsible for all shipping costs. We primarily ship packages via USPS. Complete orders will typically ship within 1 business day. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package. When you select 2-3 day shipping, it is 2-3 days from when the package leaves the Post Office, not 2-3 days from when the order is placed. 2-3 Day Shipping when the package leaves is not a guarantee. The 2-3 day shipping is USPS's estimated time of arrival. If you need your product next day or have a deadline please contact us prior to ordering.
Free shipping is offered on some of our products, with a qualifying order of $199 or more. Qualifying orders shipping within the continental U.S. can use Standard Shipping. Orders to Hawaii, Alaska, or APO/FPO addresses do not qualify for free shipping. Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges. Free shipping promotions do not apply to international orders.
Free shipping offers do not apply for international orders and never apply to over-sized items, tanks, or weights unless specifically stated on that item page.
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to U.S. Water Rescue so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and U.S. Water Rescue assumes no responsibility for claims made after these time periods.
Shipped USPS or FedEx only. Payment by credit card. All orders will require a credit card authorization form that will be emailed once the order is placed. Please complete the Credit Card Authorization and return via the email address attached to the form. No OTS products shipped outside of the USA. Ocean Technology Systems does not allow us to ship outside of the USA. Any International Orders placed for OTS products will be canceled.
No returns on International Orders, too expensive for both parties.
If you have any other questions regarding our shipping polices, please don’t hesitate to contact our customer service department via email: https://us-water-rescue.myshopify.com/pages/contact-us, or call us at four zero six five nine one four six four nine,