Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $199 or more, your order ships FREE!
USWR makes every attempt to ship the majority of our orders
within 24 to 48 hours of placement (excluding weekends and holidays). If there
is to be an extended delay in shipping your order due to circumstances beyond
our control, we will attempt within all reasonable means to contact you for
further instructions. Most items, if not in stock take about 3-4 days for us to re-stock. If you need your product next day or have a deadline please contact us prior to ordering.
U.S. Water Rescue takes very strict precautions to ensure that many of our
orders are verified in order to guard against fraud. Please note that we do use
a credit card authorization system that verifies your credit card number to the
billing address that the bank has on file. This means that using an address
different than the actual credit card’s address may delay the package and cause
us to put your order on hold until we can verify your information. We also ask
that if possible, you use the same billing and shipping information for your
order. Again, we may be forced to put the order on hold until we can verify all
of the information on the order. The customer is responsible for ensuring that all
billing and shipping information is accurate. In some instances we may need to
send you a Credit Card Authorization Form to sign and return.
We ship most order USPS, some larger items may ship FedEx or UPS. These
carriers use the weight, dimensions, and destination of each order in order to
calculate the appropriate shipping charge.
The online system is not able to always accurately calculate
the shipping for larger items, such as rifle cases, Pelican cases, tanks, weights,
rafts, etc. There may be instances where one of our Customer Service
Representatives will contact you after your order has been placed in order to
verify any changes in the shipping costs. You are always welcome to call us for
a shipping quote.International Orders:
U.S. Water Rescue Shipping
The customer is responsible for all shipping costs. We primarily ship packages
via USPS. Complete orders will typically ship within 1 business day. While we
make every attempt to ship the day of your order, there is no guarantee of
this. We also cannot guarantee that your package will arrive in any particular
time frame. There are instances where UPS or USPS will delay the shipment of a
package due to unforeseen events. If your package has been delayed beyond its
scheduled delivery time, we will not be able to refund any shipping charges.
Please be aware that UPS and USPS do not have any guarantees as to the delivery
time of a ground package. When you select 2-3 day shipping, it is 2-3 days from when the package leaves the Post Office, not 2-3 days from when the order is placed. 2-3 Day Shipping when the package leaves is not a guarantee. The 2-3 day shipping is USPS's estimated time of arrival. If you need your product next day or have a deadline please contact us prior to ordering.
Free shipping is offered on some of our products, with a qualifying order of
$199 or more. Qualifying orders shipping within the continental U.S. can use
Standard Shipping. Orders to Hawaii, Alaska, or APO/FPO addresses do not
qualify for free shipping. Please note that if you attempt to obtain free
shipping on an order that does not qualify, your order will be cancelled until
we notify you and receive authorization for the additional shipping charges.
Free shipping promotions do not apply to international orders.
Free shipping offers do not apply for International orders and
never apply to over-sized items unless specifically stated on that item page.
Should a package be lost or damaged, it is the customer’s responsibility to
report the loss to U.S. Water Rescue so that the problem may be addressed in a
timely manner. Lost UPS packages must be reported within 30 days of the
original ship date of the package. Lost USPS packages must be reported within
90 days of the original ship date. The postal service will not allow us to open
a USPS claim before 45 days from the original ship date. If you feel that your
USPS package has been lost, you must submit your concern in writing so that we
may open a claim with the postal service. Please be aware that claims cannot be
opened after 90 days, and U.S. Water Rescue assumes no responsibility for
claims made after these time periods.
Shipped USPS or FedEx only. Payment by credit card. All orders will require a credit card authorization form that will be emailed once the order is placed. Please complete the Credit Card Authorization and return via the email address attached to the form. No OTS
products shipped outside of the USA. Ocean Technology Systems does not allow us to ship outside of the USA. Any International Orders placed for OTS products will be canceled.
No returns on International Orders, too expensive for both parties.
If you have any other questions regarding our shipping polices, please don’t
hesitate to contact our customer service department via email: http://www.uswaterrescue.com/Articles.asp?ID=142,
or call us at (406)591-4649