NO RETURNS ON INTERNATIONAL ORDERS, TOO EXPENSIVE FOR BOTH PARTIES.
SATISFACTION MONEY BACK
We're honored that you have selected US Water Rescue LLC for your diving
equipment needs. US Water Rescue’s Satisfaction Guarantee means you don't have
to worry when you order from us. If for any reason you’re not happy with
anything you buy from us simply return it within 20 days for a prompt exchange
or refund. This guarantee excludes made
to measure, made to order items, and custom made items. Shipping charges and associated credit card fees are not refundable.
No restocking fee, just great customer service -- the kind you would
expect from the very best companies.
If, for any reason, you are not completely satisfied with your order, US Water
Rescue will happily exchange the item or refund the purchase price. This
guarantee does not apply to custom items such as made to order or made to
measure, all of which are not returnable, unless there is a factory defect.
Returnable items must be sent back within 20 days from the date your order is
received and must be in new, unused, resalable condition. Shipping cost
associated with returns would be your responsibility.
PLEASE NOTE: Shipping charges and credit card fees are not refundable. No credit is given for
lost packages. Nonreturnable items sent back to us will not be returned to you,
and no exchange, credit or refund will be issued.
Shipping charges are only refundable if:
We made an error on your order.
There is damage to your order in shipping
If an item must be returned due to our error, please contact Customer Service
at (406) 591-4649 Tuesday through Friday, between 9a.m. and 5 p.m. MST so that
we may assist you in processing the return.
To make a return, please call us or follow these easy instructions:
Complete the return form on
the back of your original packing slip. If you don’t have your packing
slip or a return form was not included, enclose a note with your order
number, name, address, phone number, a brief reason for the return, and
whether you would like an exchange or a credit. All exchanges are subject
Attach the return label (also
found on the original packing slip) to your package. If you are reusing a
box, cover all previous labels and markings with heavy black marker or
adhesive labels. When packaging your return, please make sure to put the
actual product box or container into another box. Writing directly on the
product packaging will damage the item and it will not be able to be
resold, and therefore we will not accept such items. We are unable to
issue any exchanges, credits or refunds for items that we consider
damaged. If you do not have the original return label, address your
US Water Rescue
123 N 15th Suite A
Billings, MT 59101
Remember to include your
return address on the outside of your package. For the safety of our
employees, any package received without a return address clearly marked on
the outside will be destroyed, and US Water Rescue will not replace the
Please contact customer service for more information on returning an item. Thank you.