How do I return an item?

RETURN POLICY

NO RETURNS ON INTERNATIONAL ORDERS, TOO EXPENSIVE FOR BOTH PARTIES.

SATISFACTION MONEY BACK GUARANTEE

We're honored that you have selected US Water Rescue LLC for your diving equipment needs. US Water Rescue’s Satisfaction Guarantee means you don't have to worry when you order from us. If for any reason you’re not happy with anything you buy from us simply return it within 20 days for a prompt exchange or refund. This guarantee excludes made to measure, made to order items, and custom made items. Shipping charges and associated credit card fees are not refundable.

No restocking fee, just great customer service -- the kind you would expect from the very best companies.

If, for any reason, you are not completely satisfied with your order, US Water Rescue will happily exchange the item or refund the purchase price. This guarantee does not apply to custom items such as made to order or made to measure, all of which are not returnable, unless there is a factory defect. Returnable items must be sent back within 20 days from the date your order is received and must be in new, unused, resalable condition. Shipping cost associated with returns would be your responsibility.

PLEASE NOTE: Shipping charges and credit card fees are not refundable. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned to you, and no exchange, credit or refund will be issued.

Shipping charges are only refundable if:
We made an error on your order.
There is damage to your order in shipping

If an item must be returned due to our error, please contact Customer Service at (406) 591-4649 Tuesday through Friday, between 9a.m. and 5 p.m. MST so that we may assist you in processing the return.

To make a return, please call us or follow these easy instructions:

  1. Complete the return form on the back of your original packing slip. If you don’t have your packing slip or a return form was not included, enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.
  2. Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will damage the item and it will not be able to be resold, and therefore we will not accept such items. We are unable to issue any exchanges, credits or refunds for items that we consider damaged. If you do not have the original return label, address your package to:

US Water Rescue
Returns Department
123 N 15th Suite A
Billings, MT 59101

  1. Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and US Water Rescue will not replace the contents.



Please contact customer service for more information on returning an item. Thank you.
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